Each transaction is priced individually based on amount, asset and
destination. You always see
the exact amount your bank will receive
before you proceed.
Typical range
1.0%–1.8%
No hidden charges.
Final quote confirmed before execution.
Enquiry
Tell us a bit about your case.
An assistant
replies within 1 hour, on business days 9:00–22:00 EU time.
Thank you — your enquiry has been received.
An assistant will reach out within 1 hour on business days. For urgent matters, email us directly.
Outside business hours right now — we'll respond on the next business
day.
FAQ
Every important question, answered.
A standard package includes a passport or national ID and proof of address. Depending on
the amount your assistant may request supporting documents for your source of funds — for example, a
sale-and-purchase agreement, brokerage statement, or employment contract. We tell you upfront exactly what
your case needs.
Many of our clients don't. Our compliance team helps you assemble a source-of-funds file
using exchange history, on-chain activity, employment evidence, or asset-sale documents. We do not
auto-reject cases — we work with you to build a defensible file.
Typically 1–2 business days from the moment your documents are ready. Larger or more
complex cases may need additional review, and your assistant will give you a clear timeline at the start.
You will have a complete documentation file ready to share. Because the desk is licensed by
Banco de Portugal and we maintain a clean settlement record, banks generally process incoming transfers
without issue. If your bank asks, you'll have everything you need on hand.
We work with a wide range of amounts, starting at 10.000€. For very small amounts, you can
use our web store at
lusodigitalassets.com.
Crypto is sent only after the rate is locked, the amount is confirmed, and compliance is
cleared. Funds are processed by a licensed entity following established settlement procedures. Five years of
operations with zero bank freezes is our track record.
Stablecoins lock for 1 hour, other crypto locks for 10 minutes. The rate is fixed at the
moment of confirmation, so you know exactly how much fiat will arrive at your bank.
Within 1 hour on business days, between 9:00 and 22:00 Portugal/EU time. Outside those
hours, we'll respond on the next business day.
Bank accounts in the European Union, the United States, and Brazil. If your destination is
elsewhere, contact an assistant and we'll discuss alternatives.
In some cases, yes. If your funds are currently in fiat, we can connect you with trusted
partners who help purchase crypto in your region, including USA, Brazil, Russia, and Ukraine (30+ countries
covered). After that, we handle the standard process of converting it into fiat and sending it to your bank
account.
USDT is currently not officially supported by licensed crypto companies in the European Union under the existing regulatory framework. For this reason, before processing a EUR withdrawal, we recommend converting USDT to USDC at a 1:1 rate using a centralized exchange (CEX) or decentralized exchange (DEX).
After that, the funds can be processed through the standard crypto-to-bank settlement flow.
If you do not have accounts on centralized exchanges or are unsure how to do this, we can suggest suitable solutions and guide you through the process.